Returns & Exchanges

We hope you love your Woollen Lore garments. If something isn’t quite right please contact us at woollenlore@gmail.com and we’ll do our best to help you.

A special note for underwear

Due to hygiene considerations, underwear cannot be returned or exchanged unless faulty or incorrectly supplied by us.

Faulty Items

We take great care in the making of our garments. If your item arrives damaged, develops a manufacturing fault, or is not what you ordered, please contact us as soon as possible with your order number and photographs of the issue. Where an item is faulty we will replace straight away.

Wrong sizing, design or colour

If you have ordered the wrong size, style or colour, we may offer a store credit for eligible items returned unworn, unwashed and in original condition within 30days of purchase. This excludes underwear. Return postage costs are the responsibility of the customer.

Lost or Damaged Parcels

If your parcel is lost or damaged during transit. please contact us as soon as possible. We will work with Australia Post to investigate and resolve the issue.